COVID-19 UPDATE

Last Updated: June 5, 2020 - 3:33pm CST

We live in a new world where things change daily.  As a result, it's hard to find predictability when making plans in advance.  With that in mind, we want to be as transparent as possible in what we know, what we don't know, and what our plans are to make sure that your experience with Premium Beach Condos is positive and comforting from start to finish.

Governor's Ban on Rentals has been lifted for BAY COUNTY:

Although the state reopening will begin Phase 2 on Friday, Jun 5, 2020, the vacation rentals are still restricted by the Bay county plan for re-opening.

The Governor approved the Bay County plan for re-opening vacation rentals as of 5/19/20.  The primary restriction for accepting guests into the panhandle is to impose restrictions on guests traveling from states with a high incidence of COVID-19 cases as of 5/19/20.  At this time, those states include:

  • Connecticut
  • Illinois
  • Maryland
  • Massachusetts
  • Nebraska
  • New Jersey
  • New York
  • Rhode Island

This list of states is subject to change, based upon our Bay County plan.  They may add or subtract or eliminate this requirement at their discretion.

Guests traveling from these states are required to book a MINIMUM of 14 nights, and must sign papers agreeing to QUARANTINE for the first 14 nights of their stay.  This quarantine will not permit departure from the unit for ANY REASON during the first 14 nights.  Several grocery delivery services are available, and use of the balcony is permitted.





Bay County Plan for Reopening Vacation Rentals:

You can view the complete details of the Bay County plan for re-opening HERE .  This includes the restrictions and guidelines in place for a safe reopening.
Our new cleaning company is meeting or exceeding all of the requirements in the guidelines.  We are also using an airborne disinfectant to ensure that draperies, fabric items, extra blankets and throw pillows (if in the unit) have been disinfected between guests.


Cancellation Policy:

Many guests are asking about our "COVID-19" cancellation and refund policy. In an effort to be as fair and consistent as possible (in this ever-changing dynamic environment) with everyone's personal and financial health and safety in mind, we are clarifying our intent with the best interest of ALL parties, our guests, owners and our company, in mind.

Sadly, We Don't Have A Crystal Ball

Because we're unable to predict these things , we HIGHLY recommend purchasing a third party trip insurance policy with the Cancelling For Any Reason (CFAR) option. At the moment, our Travel Guard provider no longer offers this option, but even the traditional trip insurance policies will cover most unexpected events that are not related to the pandemic and that is helpful! Beaches may be closed today, may be open tomorrow and may be closed again the next day. Your area's shelter in place orders may be in place today, but you still choose to travel; or they may be lifted but you or someone in your group isn't feeling well, so you choose not to travel. The FL governor may ban vacation rentals, lift the ban, and then ban them again. These events cannot be controlled by any of us. If you are unwilling to have any risk, then please wait to book until you are sure you are ready to stay with us.

Can you commit to a 30 day cancellation window?
If so, then we are very excited to host you and you can possibly take advantage of some greatly discounted rates as our rates are changing as the situation unfolds. During this 2020 pandemic, we are modifying our traditional no-refund policy . To clarify, our 30 day cancellation window means you get a full refund** if you cancel 30 days in advance of your arrival date. Once inside of the 30 days, if you cancel, as a courtesy, we will do our best to re-book the property. If we are successful, we are happy to refund** to you the "re-booked" value but there is no guarantee it will re-book for the same number of nights or at the same rate.  This modified cancelation policy applied only to 2020 reservations for 10 days or fewer.

** Refunds for reservations made with credit or debit card will be subject to a non-refundable credit card transaction fee of 5%. Fees will be waived for payments made by eCheck or credits given for future stays.

CLEANING PRACTICES

We've updated our Cleaning Policies
In February, 2020, we hired a new cleaning company with extensive sanitation steps to ensure that our condos meet high standards for cleaning and disinfecting.  Not only are we cleaning the linens and hard surfaces, but we disinfecting drapes, furniture cushions, etc. to ensure you feel safe staying with us.  Our recent BLOG POST discusses our cleaning. Subscribing to this BLOG is also a great way to stay in touch with us about future updates.


OUR COMMUNITY

Here is an update to what you will see throughout our community:

  • Schools remain distance learning.
  • Visits to senior living facilities are prohibited.
  • Elective surgeries can resume.
  • Restaurants may offer outdoor seating with six foot space between tables and indoor seating at 25% capacity.
  • Retail can operate at 25% of indoor capacity.
  • Gyms are re-opening with restrictions
  • No change for bars, and personal services such as hair dressers.
  • Vulnerable individuals should avoid close contact with people outside the home.
  • All individuals, when in public, should maximize physical distance from others.
  • Avoid socializing in groups of more than 10 people in circumstances that do not readily allow for physical distancing.
  • Face masks are recommended for all those in face-to-face interactions and where you can’t social distance.

We are real people/humans here
At Premium Beach Condos, and we care deeply about ALL parties involved and are not a big faceless corporation. We will communicate with you quickly regardless of the situation and will do our best to make it right but please realize our owners and our staff are committed to fulfilling EVERY reservation, and cancellations and the necessary efforts to re-book them are painful, a lot of work and block the calendar from other potential guests booking the property.

Lastly, just want to be very transparent: We are truly passionate about hosting our guests and providing you a clean, safe and beautiful setting to enjoy our amazing weather and the ocean breezes that can NOT be restricted! We appreciate your understanding and look forward to making it work!