COVID-19 UPDATE

Last Updated: Sept 28, 2020 - 8:00am CST - updates will be marked in RED.

We live in a new world where things change daily.  As a result, it's hard to find predictability when making plans in advance.  With that in mind, we want to be as transparent as possible in what we know, what we don't know, and what our plans are to make sure your experience with Premium Beach Condos is positive and comforting from start to finish.


Florida's Governor Has Lifted All COVID-19 Restrictions On Businesses Statewide:

Our white sandy BEACHES ARE OPEN with recommended appropriate social distancing.
Masks are recommended but not required.
Restaurants and Bars are open and operating at full capacity.
NO restrictions on the number of attendees for events within capacity for the venue.


Disease prevention:

Masks are RECOMMENDED for all guests and employees in any public establishment, including resorts and the indoor common areas.  Masks are HIGHLY RECOMMENDED in elevators and any area where social distancing is not possible.
• Practice social distancing of at least 6 feet.
• Wash your hands often with soap and water for at least 20 seconds. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
• Avoid touching your eyes, nose, and mouth.
• Avoid close contact with people who are sick.
• If you cough or sneeze, do it into your sleeve or use a tissue. Dispose of the tissue immediately into a closed rubbish bin, and then clean your hands.
• Clean surfaces regularly with disinfectant. For example: Always clean kitchen benches and work desks.

If you feel unwell:
• Avoid traveling if you have a fever and/or cough.
• Once you get home, make contact with a health professional and tell them about where you have been.
• If you feel unwell, stay at home and call your healthcare provider.


Cancellation Policy:

Many guests are asking about our "COVID-19" cancellation and refund policy. In an effort to be as fair and consistent as possible (in this ever-changing dynamic environment) with everyone's personal and financial health and safety in mind, we are clarifying our intent with the best interest of ALL parties, our guests, owners and our company, in mind.

Sadly, We Don't Have A Crystal Ball

Because we're unable to predict these things , we HIGHLY recommend purchasing a third party trip insurance policy with the Cancelling For Any Reason (CFAR) option.  The traditional trip insurance policies will cover most unexpected events that are NOT related to a pandemic and that is helpful! But READ your policy coverage to understand what is and is not covered.

Can you commit to a 30 day cancellation window?
If so, then we are very excited to host you and you can possibly take advantage of some greatly discounted rates as our rates are changing as the situation unfolds. During this 2020 pandemic, we are modifying our traditional no-refund policy . To clarify, our 30 day cancellation window means you get a full refund** if you cancel 30 days in advance of your arrival date. Once inside of the 30 days, if you cancel, as a courtesy, we will do our best to re-book the property. If we are successful, we are happy to refund** to you the "re-booked" value but there is no guarantee it will re-book for the same number of nights or at the same rate. This modified cancelation policy applied only to 2020 reservations.

** Refunds for reservations made with credit or debit card will be subject to a non-refundable credit card transaction fee of 5%. Fees will be waived for payments made by eCheck or credits given for future stays.


CLEANING PRACTICES

We've updated our Cleaning Policies
In February, 2020, we hired a new cleaning company with extensive sanitation steps to ensure that our condos meet high standards for cleaning and disinfecting.  Not only are we cleaning the linens and hard surfaces, but we disinfecting drapes, furniture cushions, etc. to ensure you feel safe staying with us.  Our recent BLOG POST discusses our cleaning. Subscribing to this BLOG is also a great way to stay in touch with us about future updates.

We are real people/humans here
At Premium Beach Condos, and we care deeply about ALL parties involved and are not a big faceless corporation. We will communicate with you quickly regardless of the situation and will do our best to make it right but please realize our owners and our staff are committed to fulfilling EVERY reservation, and cancellations and the necessary efforts to re-book them are painful, a lot of work and block the calendar from other potential guests booking the property.

Lastly, just want to be very transparent: We are truly passionate about hosting our guests and providing you a clean, safe and beautiful setting to enjoy our amazing weather and the ocean breezes that can NOT be restricted! We appreciate your understanding and look forward to making it work!